NHS astonishment

NHS direct.

A s recognised by the National Audit Office, in just five years, NHS Direct has established an impressive track record for customer satisfaction and patient safety, empowering patients to make better informed choices about their own healthcare. It has also clearly identified its potential to contribute to wider developments in the NHS. Building on this success the government is investing in NHS...

Morality and Markets in the NHS

Since its establishment in 1948, the history of the National Health Service (NHS) has been characterized by organisational turbulence and system reform. At the same time, progress in science, medicine and technology throughout the western world have revolutionized the delivery of healthcare. The NHS has become a much loved, if much critiqued, national treasure. It is against this backdrop that ...

What do NHS staff think about the NHS?

Reforming the NHS from within CIMA NHS Working Group

A fundamental shift in performance often needs a radical change in the way an organisation is managed.Today’s NHS faces significant challenges, not least the need to maximise the use of the available resources and to demonstrate sound financial management. Recent developments such as payment by results and the introduction of a national tariff have only added to the pressure.To exacerbate this,...

The Astonishment Report: A Pedagogical Tool to Assist Students in Learning from Their International Experience